條款及細則
歡迎光臨本店。為確保您享有安全愉快的購物體驗，
免責聲明
本網站及其內容以「現狀」提供，我們僅作為銷售產品的平台，
付運安排
一般運輸安排
- 非優惠期內：訂單確認後，您的訂單將於 2 個工作日內發貨。請注意，週六、
週日及公眾假期收到的訂單將於下一個工作日起計 2 個工作日內發貨。 - 優惠期內：訂單確認後，您的訂單將於 7-14 個工作日內發貨。請注意，週六、
週日及公眾假期收到的訂單將於下一個工作日起計 7-14 個工作日內發貨。 - 海外訂單：所有海外訂單需額外 5-7 個工作日處理。
- 預訂商品：如訂單包含一件或多件預訂商品，我們將暫緩發貨，
直至所有商品齊備後一次性寄出。 - 分批發貨：
a) 訂單滿 HK$800：我們僅承擔首次寄貨的運費，第二次及之後的寄貨費用由買家到付。
b) 訂單少於HK$800：首次寄貨的運費將於下單時收取，第二次及之後的寄貨費用由買家到付。 - 發貨地點：所有訂單將從我們位於香港的倉庫或商店發貨。
香港、澳門及中國內地訂單
- 配送服務：由順豐速運提供。您須遵守順豐速運的條款及細則，
並自行了解相關送貨服務的詳情。 我們不對順豐速運的任何行為負責， 並明確表示不承擔任何付運失敗的風險及責任。 - 運費安排：
- 香港境內：
- 訂單滿 HK$800 或以上：免運費
- 訂單未滿 HK30
- 澳門：
- 訂單滿 HK$1200 或以上：免運費*
- 訂單未滿 HK$40
- 中國內地：
- 訂單滿 HK$2500 或以上：免運費*
- 訂單未滿 HK$2500：順豐到付*
- *運往香港以外地區的訂單可能需要繳納目的地國家徵收的進口稅、
關稅及費用。所有額外費用（包括進口稅、關稅、 清關費及運輸費用）均由買家承擔。本店無法控制此類費用， 亦不會負責報銷。
- 香港境內：
台灣訂單
- 配送方式：所有台灣訂單將以香港郵政特快專遞服務寄出，
運送時間約 1-3 個工作日。 - 運費安排：
- 訂單滿 HK$4000 且重量少於 5 公斤：免運費。如訂單重量超過 5 公斤，買家須支付額外重量費用。我們將通過電郵通知您支付方式，
收到款項後才會發貨。 - 訂單未滿 HK$4000：所有運費及可能的稅費由買家承擔。
- 訂單滿 HK$4000 且重量少於 5 公斤：免運費。如訂單重量超過 5 公斤，買家須支付額外重量費用。我們將通過電郵通知您支付方式，
- *運往香港以外地區的訂單可能需要繳納目的地國家徵收的進口稅、
關稅及費用。所有額外費用（包括進口稅、關稅、 清關費及運輸費用）均由買家承擔。本店無法控制此類費用， 亦不會負責報銷。
國際訂單
- 配送方式：所有國際訂單將以香港郵政特快專遞服務寄出，
運送時間約 3-7 個工作日。 - 運費安排：運費將根據訂單總重量及目的地國家計算。
國際訂單的支付流程詳見「Shipping Info」頁面。 - 額外費用：
運往香港以外地區的國際訂單可能需要繳納目的地國家徵收的進口稅 、關稅及費用。所有額外費用均由買家承擔。 本店無法控制此類費用，亦不會負責報銷。 - 責任豁免：本店不對任何運輸公司/代理商造成的運輸損失、
損壞或延誤承擔責任。如包裹丟失或延誤，訂單將不予退款。 對於因自然災害、流行病、 極端天氣或其他不可抗力導致的訂單損失或損壞， 我們不承擔任何責任或義務，且不予退款。
售後服務及提供個別護膚建議
- 產品使用方法
我們會為所有在此網站購物的用戶提供產品使用方法。請於下單並收到產品後，立即透過WhatsApp（ 54425298）聯絡我們的客服，並提供訂單號碼。 我們會就訂單內的產品提供使用方法及注意事項。 - 使用方法之有效期
為了保持售後服務質素，我們只會為聯絡客服當日計起365日之內的訂單及相關產品提供使 用方法及注意事項。 聯絡客服當日計起超過365日的訂單及相關產品， 請恕我們無法提供任何使用方法及注意事項。 - 個別護膚建議
如需要客服提供個別護膚建議，必須先為皮膚現況拍下照片並傳送給我們。 如沒有提供皮膚現況照片， 請恕我們難以為你提供進一步的個別護膚建議。
門市取貨安排
本店不設門市取貨服務，直至另行通知。
退款及換貨政策
- 退款政策：在任何情況下，我們均不接受退款。
- 優惠期間付款失敗：如因付款失敗錯過優惠價，
我們保留拒絕退還差價的權利。如酌情處理， 我們將扣除第三方收款平台的手續費，並與您確認金額後進行退款。 - 產品過敏：我們銷售的所有產品均經過嚴格挑選，
並盡可能確保通過相關皮膚測試。然而， 由於個人皮膚類型及狀況不同， 我們無法保證所有人均不會引起過敏反應。 如使用本店產品後出現過敏，恕不安排退款或換貨。 - 損壞及換貨安排：
- 請於簽收訂單當天起計 3 天內（簽收當天計為第一天）通知我們損壞情況及換貨要求，
逾期恕不受理。 - 損壞產品須於收到訂單後 7 天內寄回，逾期我們保留拒絕換貨的權利。
- 退換商品必須未使用、未開封且與收到時的狀態相同，
並包括原包裝、包裝盒、吊牌、說明書、贈品及所有配件。 如退換商品有任何損壞，恕不接受。 - 每個訂單僅限換貨一次。
我們將於收到並檢查產品後通知您換貨安排。
- 請於簽收訂單當天起計 3 天內（簽收當天計為第一天）通知我們損壞情況及換貨要求，
- 漏件及少貨安排：
- 請於簽收訂單當天起計 3 天內（簽收當天計為第一天）通知我們漏件或少貨情況，
逾期恕不受理。 - 為保障雙方利益，每張訂單於包裝前均會拍攝所有產品及順豐運單（
印有訂單號碼）作為憑證。請於開箱後仔細檢查及點算所有產品。
- 請於簽收訂單當天起計 3 天內（簽收當天計為第一天）通知我們漏件或少貨情況，
隱私政策
我們致力保護您的隱私，並為您提供安全可靠的網絡環境。
個人信息收集及使用
- 我們是本網站所收集信息的唯一擁有者，
不會以不同於本聲明中披露的方式出售、分享或出租此類信息。 - 除非您明確提供，否則我們不會收集您的個人身份信息。
當您註冊成為本店會員時，您的 IP 地址、使用時間及瀏覽記錄可能會被記錄，以提升服務質量。
其他連結
本隱私聲明僅適用於本網站。點擊本網站鏈接後，
個人資料（私隱）條例
根據香港特別行政區《個人資料（私隱）條例》（第486章），
根據《2012年個人資料（私隱）（修訂）條例》第 VIA 部，在直接促銷中使用客戶個人資料須獲得客戶同意（
隱私政策變更
本網站可隨時修訂本隱私政策。任何變更將於本網站公佈。
其他事項
- 如本條款及細則的中英文版本存在歧異，應以英文版本為準。
- 如有任何爭議，本店保留最終決定權。
Terms and Conditions
Welcome to our e-shop. To ensure a safe and pleasant shopping experience, we have established the following terms and conditions to clarify the rights and obligations of both parties. By accessing and using this website, you agree to comply with these terms. Therefore, we recommend that you read the following carefully. If you do not accept any of these terms, please do not use this website.
Disclaimer
This website and its content are provided on an “as is” basis. We only serve as a platform for product sales and shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages or losses (including but not limited to financial or intangible losses arising from the use of this website, its services, or purchased products). Before purchasing any product on this website, please read all information, instructions, or warnings provided by the manufacturer or seller on the product packaging and labels. We are not responsible for the accuracy, suitability for a particular purpose, quality, or reliability of any information provided by the manufacturer or seller, and it is your responsibility to evaluate such information.
Delivery Arrangements
General Shipping Information
- Non-Promotional Period: Your order will be shipped within 2 business days after order confirmation. Please note that orders received on Saturdays, Sundays, and public holidays will be shipped within the next 2 business days.
- Promotional Period: Your order will be shipped within 7-14 business days after order confirmation. Please note that orders received on Saturdays, Sundays, and public holidays will be shipped within the next 7-14 business days.
- International Orders: All international orders require an additional 5-7 business days for processing.
- Pre-Order Items: If your order includes one or more pre-order items, we will hold the entire order until all items are available and ship them together.
- Partial Shipments:
a) For orders over HK$800,we will cover the shipping cost for the first shipment only. Subsequent shipping costs will be borne by the buyer upon delivery.
b) For orders belowHK$800, the shipping cost for the first shipment will be charged at the time of order placement. Subsequent shipping costs will be borne by the buyer upon delivery. - Shipping Location: All orders will be shipped from our warehouse or store in Hong Kong.
Hong Kong, Macau, and Mainland China Orders
- Delivery Service: Provided by SF Express. You are bound by SF Express’s terms and conditions and should refer to them for details regarding the delivery process. We are not responsible for any acts or misconduct by SF Express and expressly disclaim any liability for delivery failures.
- Shipping Fees:
- Within Hong Kong:
- Orders valued at HK$800 or above: Free shipping
- Orders valued below HK$800: Shipping fee HK$30
- To Macau:
- Orders valued at HK$1200 or above: Free shipping*
- Orders valued below HK$1200: Shipping fee HK$40
- To Mainland China:
- Orders valued at HK$2500 or above: Free shipping*
- Orders valued below HK$2500: SF Express pay-on-delivery*
- *Orders shipped outside Hong Kong may be subject to import taxes, customs duties, and fees levied by the destination country. All additional charges (including import taxes, customs duties, clearance fees, and shipping costs) are the buyer’s responsibility. We have no control over these charges and will not reimburse them.
- Within Hong Kong:
Taiwan Orders
- Delivery Method: All Taiwan orders will be shipped via Hong Kong Post Speedpost, with a delivery time of approximately 1-3 business days.
- Shipping Fees:
- Orders over HK$4000 and weighing less than 5kg: Free shipping. If the order exceeds 5kg, the buyer must pay additional weight fees. We will notify you via email on how to pay the fee, and the order will only be shipped after payment is received.
- Orders below HK$4000: All shipping fees and possible taxes are the buyer’s responsibility
- Orders shipped to Taiwan may be subject to import taxes, customs duties, and fees levied by the destination country. All additional charges are the buyer’s responsibility.
- Delivery Method: All international orders will be shipped via Hong Kong Post Speedpost, with a delivery time of approximately 3-7 business days.
- Shipping Fees: Shipping fees will be calculated based on the total weight of the order and the destination country. The procedures for placing international orders and paying shipping fees are listed on the “Shipping Info” page.
- Additional Charges: Orders shipped outside Hong Kong may be subject to import taxes, customs duties, and fees levied by the destination country. All additional charges are the buyer’s responsibility. We have no control over these charges and will not reimburse them.
- Liability Waiver: We are not responsible for any loss, damage, or delay caused by shipping companies/agents. No refunds will be issued for lost or delayed packages. We are not liable for any loss or damage caused by natural disasters, pandemics, extreme weather conditions, or other force majeure events, and no refunds will be provided.
After-Sales Service and Personalized Skincare Advice
- Product Usage Instructions
We provide product usage instructions for all users who purchase products on this website. After placing an order and receiving the product, please immediately contact our customer service via WhatsApp at 54425298. Provide your order number, and we will offer usage instructions and precautions for the products in your order. - Validity Period for Usage Instructions
To maintain the quality of our after-sales service, we will only provide usage instructions and precautions for orders and related products within 365 days from the date of contacting customer service. For orders and products exceeding 365 days from the date of contacting customer service, we regret that we cannot provide any usage instructions or precautions. - Personalized Skincare Advice
If you require personalized skincare advice from our customer service team, you must first take a photo of your current skin condition and send it to us. Without a photo of your current skin condition, we regret that we cannot provide further personalized skincare advice.
In-Store Pickup Arrangements
In-store pickup service is unavailable until further notice.
Refund and Exchange Policy
- Refund Policy: Refunds are not accepted under any circumstances.
- Payment Failure During Promotions: If a payment failure occurs during a promotion, we reserve the right to refuse a refund of the price difference. If we choose to process a refund, we will deduct any transaction fees charged by third-party payment platforms and proceed only after confirming the amount with you.
- Product Allergies: All products we sell are carefully selected and tested to meet skin safety standards. However, due to varying skin types and conditions, we cannot guarantee that no allergic reactions will occur. If an allergy occurs after using a product purchased from our store, no refund or exchange will be provided.
- Damaged Items and Exchanges:
- Please notify us of any damaged items and exchange requests within 3 days of receiving the order (the day of receipt counts as Day 1). Late notifications will not be accepted.
- Damaged products must be returned within 7 days of receipt. If we do not receive the product within 7 days, we reserve the right to refuse the exchange.
- Returned/exchanged items must be unused, unopened, and in the same condition as when received, including original packaging, box, tags, manuals, gifts, and all accessories. Damaged return/exchange items will not be accepted.
- Each order is eligible for only one exchange. We will notify you of the exchange arrangements after receiving and inspecting the product.
- Missing Items:
- Please notify us of any missing items within 3 days of receiving the order (the day of receipt counts as Day 1). Late notifications will not be accepted.
- To protect both parties’ interests, our packaging staff will photograph all products and the SF Express shipping label (with the order number) before final packaging. Please carefully inspect and count all items upon unpacking.
Privacy Policy
We are committed to protecting your privacy and providing a safe and reliable online environment. We will make every effort to ensure the confidentiality of your account and personal information and will use your personal data only for the purposes stated in this privacy policy.
Information Collection and Usage
- We are the sole owner of the information collected on this site and will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
- We will not collect personally identifiable information unless you explicitly provide it. When you register as a member, your IP address, time of use, and browsing history may be recorded to improve our service quality.
External Links
This privacy statement applies only to this website. Clicking on links may redirect you to other websites with different privacy policies. We recommend reviewing their privacy policies, as we are not responsible for any personal data submitted to or collected by third parties.
Personal Data (Privacy) Ordinance
Under Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486), the information you provide (including but not limited to name, date of birth, phone number, email address, residential address, credit card details, and bank account number) will be processed in accordance with the principles set out in the Ordinance. All personal data will be stored in our internal database, and we are the “data controller” under the Ordinance.
Under Part VIA of the Personal Data (Privacy) (Amendment) Ordinance 2012, your consent (or explicit non-objection) is required for the use of your personal data in direct marketing. If you do not wish to receive information about products, services, promotions, or trading resources, please email us to exercise your opt-out right.
Changes to Privacy Policy
We may revise this privacy policy at any time. Any changes will be posted on this website. If you have any questions about this privacy policy, please contact us at 54425298.
Miscellaneous
- In case of any inconsistency or conflict between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.
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In case of disputes, we reserve the right of final decision.
